Privacy Policy

Privacy Policy

Income Laboratory, Inc. and our subsidiaries and affiliates (collectively, “Income Lab,” “we,” “us,” or “our”) have created this Privacy Policy to explain the types of personal information we collect, use, disclose, and protect when you visit our website at https://www.incomelaboratory.com/ and any other sites we operate that link to this Privacy Policy (collectively, the “Website”), access our application at app.incomelaboratory.com, penny.incomelaboratory.com, vault.incomelaboratory.com, or any other URLs used to access our software products (the “Application”), or use our marketing emails, webinars, demo-booking tools, and other related online services (collectively, with the Website and Application, the “Services”). This Privacy Policy applies to personal information collected online and through email, telephone, customer-support interactions, and in-person events when those interactions relate to the Services. This Privacy Policy does not apply to information we collect through other channels, for example through separate sites or services operated by our business partners, third-party service providers, or your trusted third-party advisors, or to the information you may provide to us through other means. Please read this Privacy Policy carefully. By visiting the Website or using the Services, you are accepting the practices outlined in this Privacy Policy. If you do not agree to this policy, please do not use the Services. Please review our Terms of Use to learn more about the other terms and conditions applicable to your use of the Services. The Terms of Use governing the Website are available at https://incomelaboratory.com/terms-of-use/ and the Terms of Use governing the Application are available through the Application.

1. Personal Information Collection

1.1 Personal Information You Provide to Us. Personal information you may provide to us through the Services or otherwise includes:

• Contact and booking details, such as your first and last name, email address, phone number, mailing address, and answers to custom questions submitted through the Scheduling Tool Provider demo-booking widget or our native webinar-registration forms.
• Account and authentication information, such as your username, password, account settings, and information you store in your Application account.
• Business data, such as your affiliated companies or business contact details.
• Subscription, billing, and transaction information, such as plan and subscription details, billing contact information, and purchase or registration history. We do not collect payment-card details on Income Lab pages; our Payment Processor collects card details directly on Payment Processor-hosted checkout pages.
• Communications between advisors and clients.
• Communications and support information, including messages, questions, feedback, and information exchanged with us by email, telephone, customer support, or other means.
• Financial and investment data, such as data that you choose to import or store in your account from your financial provider or another third party, information about assets and net worth, plan details, and investment-related data. This also may include financial-planning data, such as information that advisor users enter, import, upload, or store in the Application for financial-planning or related professional services.
• Payment and transactional data, such as the information needed to complete your orders and registrations on or through the Service. This may include name, billing and shipping information, and bank account or credit card information processed by our Payment Processor on its hosted checkout pages (Income Lab does not directly collect payment card details). This category also includes information about services you have purchased from us and other users with whom you have engaged.
• Marketing data and event information, such as webinar registrations and attendance, demo-booking information, your preferences for receiving communications about our products, services, activities, events, and publications, and details about how you engage with our communication.
• Search and interaction information, such as information you submit through the Website’s resource-search box and other information you provide when interacting with the Services.
• Other information that we may collect which is not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

We do not intentionally collect precise geolocation, Social Security numbers, government-issued identification numbers, or biometric or genetic data through the Website as part of the ordinary collection practices described here.

1.2 Personal Information from Other Sources. We may receive personal information about you from service providers and other sources, such as:

• Our Scheduling Tool Provider, which provides demo-booking details submitted through the embedded scheduling widget.
• Our Video Conferencing Provider, which provides webinar registration and attendance information.
• Our Payment Processor, which provides payment and subscription confirmations for transactions completed on Payment Processor-hosted checkout pages.
• Advertising platforms, including Google, Meta, LinkedIn, and Microsoft, which may provide campaign interaction, conversion, and measurement data.
• Other users, such as the advisors or clients you connect with through the Service.
• Third-party services, including financial institutions and other online services that you link to your account on the Service.
• Business partners, such as joint marketing partners and event co-sponsors.
• Other sources, such as customer-support interactions, email, telephone, and in-person industry events or conferences.

We do not purchase contact lists or obtain personal information from data brokers.

1.3 Personal Information Collected Automatically. We, our service providers, and our business partners may automatically collect information about you, your computer, mobile device, browser, and activity over time on the Website, in the Application, and through other online services, such as:

• Device and network data, such as your computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, unique identifiers, cookie identifiers, device IDs, referral information, access logs, and approximate location information such as city, state, or geographic area inferred from your IP address. We do not collect precise geolocation through the Website.
• Online and usage activity, such as pages or screens you viewed, how long you spent on a page or screen, forms, searches, advertisements, links, and content you view or click, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access, other analytics events, and Application product-usage data. Our Product Analytics Provider may identify Website visitors by email address when known, including when an email address is resolved from a Scheduling Tool Provider booking or webinar registration.

Some of our automatic data collection is facilitated by cookies, pixels, web beacons, scripts, and similar technologies. See Section 4, “Advertising, Remarketing, and Profiling,” and Section 5, “Cookies and Similar Technologies” for more information.

1.4 Personal Information About Others. People who use the Services may have the opportunity to refer and may provide information about colleagues, clients, or other contacts. Please do not refer someone to us or share their contact information with us unless you have their permission to do so. Please do not provide another person’s information unless you have permission to do so or are otherwise authorized to provide it.

2. Use of Personal Information

We may use your personal information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

2.1 To Provide and Operate the Services. We may use your personal information to:

• provide you with information, content, products, features, and services that you have requested;
• establish, create, authenticate, secure, and maintain your account on the Service;
• process your subscriptions, orders, registrations, and other transactions, including payment confirmations received from our Payment Processor;
• communicate with you about the Services, including by sending announcements, updates, security alerts, support, and administrative messages;
• facilitate the interactions and communications between clients and advisors and provide functionality within the Application;
• store, organize, process, and display your content or share your information with advisors and generate reports requested by advisor users;
• understand your interests, personalize your experience on the Service, and deliver information about products and services relevant to your interests; and
• respond to your inquiries and requests for customer support, including to investigate and address your concerns and monitor and improve our responses.

2.2 For Marketing, Measurement, and Advertising. We and our service providers may collect and use your personal information to provide relevant marketing messages to you in connection with your use of our services and for interest-based advertising purposes, such as for direct marketing, campaign measurement, remarketing, retargeting, conversion matching, and interest-based advertising. The Website may use Google Ads and DoubleClick remarketing, Meta Pixel, LinkedIn Insight Tag, and Microsoft/Bing UET, and other similar services. These technologies may use cookies, pixels, or similar technologies to build audiences and measure interactions across websites and services, as further described in Section 4.

• Direct Marketing. We may send you Income Lab-related or other direct marketing communications as permitted by law. You may opt out of our marketing communications as described in Section 6.2.
• Interest-Based Advertising. We also contract with third-party advertising companies and social media companies to display ads on our Service and other sites. These companies may use cookies and similar technologies to collect information about you (including the device data and online activity data described above) over time across our Service and other sites and services or your interaction with our emails, and use that information to serve ads that they think will interest you. Advertising platforms may use device data, online activity, and hashed customer information to show ads on our Services and other sites, measure conversions, create remarketing audiences, and identify similar audiences. Depending on applicable law, this processing may constitute “sharing” or “sale” of personal information; see Sections 4 and 6.4. You can learn more about your choices for limiting interest-based advertising, in the “Behavioral Advertising Networks” section below.

2.3 For Research and Development. We use personal information and usage data to understand and analyze the usage trends and preferences of our users and visitors in an effort to better understand our products, services, and business in general, to make our Service and other offerings better, and plan our business, and to develop new features and functionality. We do not use personal information to train foundation or general-purpose AI models.

2.4 To Create De-Identified or Aggregated Data. We may create aggregated, de-identified, or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.

2.5 Compliance, Security, and Protection. We may use your personal information for compliance, security, and protection purposes, including to:

• protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
• comply with applicable laws, lawful requests, and legal process;
• audit our internal processes for compliance with legal and contractual requirements and internal policies;
• enforce the terms and conditions that govern the Service; and
• detect, prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.

2.6 With Your Consent. In some cases, we may ask for your consent to collect, use, or share your personal information, including where consent is required by law. You may withdraw consent as permitted by applicable law, although withdrawal will not affect processing already completed.

2.7 AI Features and Automated Processing.

The Application includes optional AI-powered features, including a chat-based assistant and automated organization, categorization, and summarization tools. These features process personal information and other information you submit or make available in the Application to generate responses, summaries, categorizations, plans, or other outputs requested by an advisor user. We may store and retain your inputs to AI-powered features, including chat inputs, to provide the Services, allow you to access your chat history, and to improve the functionality and performance of the Services.

AI Features are assistive and advisor-in-the-loop. They do not make decisions about consumers that produce legal or similarly significant effects without human involvement, and their outputs are informational and do not replace independent judgment or professional responsibilities.

2.8 Profiling.

The Website engages in behavioral and interest-based profiling through advertising and analytics technologies, including remarketing audiences created by Google, Meta, LinkedIn, and Microsoft, and analytics collected by our Product Analytics Provider that may be linked to an email address when known. We use this profiling for advertising, measurement, Website improvement, and strategic planning. It does not produce decisions with legal or similarly significant effects on consumers.

Income Laboratory does not engage in personalized pricing or surveillance pricing.

3. Disclosure of Personal Information

We may disclose your personal information to the following categories of third parties and as otherwise described in this Privacy Policy or at the time of collection:

3.1 Service Providers. We disclose personal information to service providers that process it on our behalf or help us operate the Service or our business. These other entities may use and disclose information as provided in this Privacy Policy. Among other things these service providers may help us perform website hosting, maintenance services, database management, web analytics, billing, payment, processing, fraud protection, or marketing.

3.2 Related Companies. We may disclose personal information to our subsidiaries and affiliates for purposes consistent with this Privacy Policy.

3.3 Authorities and Others. We may disclose personal information to law enforcement, government authorities, courts, regulators, and private parties, if compelled to in connection with a legal or regulatory proceeding, in connection with enforcing our rights or defending ourselves in a legal or regulatory process, as we believe in good faith to be necessary or appropriate to comply with law, or for the other fraud prevention and safety purposes described above.

3.4 Business Transferees. If we sell or transfer all or part of our business or make a sale or transfer of assets or are otherwise involved in a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Income Lab or our affiliates (including, in connection with a bankruptcy or similar proceedings), we may transfer your personal information to a third party as part of that transaction, including at the negotiation stage, subject to applicable law.

3.5 Advertising Partners. Third-party advertising companies that collect information about your activity on the Service and other online services to help us advertise our services, and/or use hashed customer lists that we share with them to deliver ads to you and similar users on their platforms. Google, Meta, LinkedIn, and Microsoft/Bing may receive information from advertising and analytics tags for remarketing, conversion measurement, audience creation, and related advertising purposes. We may also transmit hashed user-provided information to Google through Enhanced Conversions. These platforms may process information under their own privacy terms and may use it for their own purposes. Depending on applicable law, these disclosures may constitute “sharing” or “sale.”

3.6 Business Partners. We may disclose information to our business partners, such as those that have joined our programs, co-sponsor our events or programs, or jointly offer content, promotions and other service offerings with us.

3.7 Third-Party Services. When you choose to connect platforms to the Service, including financial institutions and other third-party services, we will share your personal information to facilitate the connection. Please note, we do not control the third party's use of your personal information and you should review the privacy policy of the entities that provide your information.

3.8 Third-Party Integrations. The Website includes an embedded Scheduling Tool Provider booking iframe or other tool on certain pages. The Scheduling Tool Provider may load its own sub-processors and set cookies within the iframe; those vendors are the Scheduling Tool Provider’s vendors, not Income Lab’s vendors. Native webinar forms are submitted to our server and registered with our Video Conferencing Provider through its webinar API. Pricing and partner pages link to Payment Processor-hosted checkout pages, where our Payment Processor collects payment-card details directly; no card data is collected on Income Lab pages. Our CDN and Security Provider may process information to prevent bots, and our Click Fraud Protection Provider may process advertising-traffic information to detect click fraud.

4. Advertising, Remarketing, and Profiling

We may use third-party advertising and analytics technologies to display ads, measure campaigns, and create or use audiences after you visit the Website or interact with our communications. These advertising companies may use personal information about your visits to this and other websites, such as IP addresses, cookie and device identifiers, online activity, and conversion events, in order to provide advertisements about goods and services of interest to you, and as otherwise described in this Privacy Policy. They may collect and may link activity across websites or services.

These technologies may include Google Ads. Google Ads Enhanced Conversions operates in automatic mode and may collect user-provided name, email address, phone number, or physical address appearing on a page and transmit that information to Google in hashed form for conversion matching.

Some of our advertising partners are members of the Network Advertising Initiative (NAI) and are subject to the Self-Regulatory Principles for Online Behavioral Advertising published by the Digital Advertising Alliance (DAA). You can obtain more information about these companies' information collection practices, and opt out of receiving interest-based advertising from participating NAI and DAA members at https://thenai.org/opt-out/ and/or the DAA's website at optout.aboutads.info. You can also limit collection of your information for interest-based ads by blocking third-party cookies in your browser settings or using privacy plug-ins or ad blocking software that help you block third-party cookies. In addition, your mobile device settings may provide functionality to limit use of the advertising ID associated with your mobile device for targeted online advertising purposes. If you opt out of interest-based advertisements, you will still see advertisements online but they may be less relevant to you.

Some of the third-party advertising companies we work with offer their own opt-out options that you can use to limit their use of your information for interest-based advertising. Please note that we also may work with companies that do not offer their own opt-out mechanisms or do not participate in the opt-out mechanisms described above. Even after using these opt-out mechanisms, you may receive interest-based advertising from other companies, but it may be less relevant. See Section 6.4 for how to opt out of sale or sharing and targeted advertising under applicable state law.

5. Cookies and Similar Technologies

Like many online services, we use cookies, pixels, web beacons, scripts, and similar technologies on the Website and, where applicable, the Application, to make the Services work, secure the Services, understand usage, measure campaigns, and support advertising and personalization, and for the other purposes described in this Privacy Policy.

5.1 What are cookies?

A cookie is a small text file or similar identifier that a website or online service saves on your computer or mobile device when you visit it. Cookies and related technologies serve a variety of functions, including supporting security and functionality, measuring usage, supporting advertising and conversion measurement, and enabling the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you do not have to keep re-entering them whenever you come back to the website or browse from one page to another.

5.2 How do we use cookies?

We may use cookies and similar technologies for necessary and functional purposes; analytics; advertising and targeting; conversion measurement; fraud prevention; and personalization. They may remember your display preferences, remember if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again), help the performance of the Website, anonymously provide us with analytics with respect to the overall usage and traffic on the Website, track your first visit to the Website and the number of times you've visited the Website, track how you reached the Website and track the number of pages on the Website that you visited. Third parties may also serve cookies through our Website for advertising, analytics, and other purposes. First-party technologies are set by or on behalf of the incomelaboratory.com domain; third-party technologies are set by other domains or providers. Some technologies may persist in a returning visitor’s browser after a tag is retired, for their original duration.

5.3 How to Control Cookies

Most browsers let you control and/or delete cookies from the websites you visit. To do this, follow the instructions in your browser’s settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, see http://www.allaboutcookies.org. You can delete cookies that are already on your computer, and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a website, and some services and functionalities may not work.

We use Google Analytics to help us understand user activity and patterns on the Website. You can learn more about Google Analytics cookies by visiting Google’s “How Google Uses Cookies” page, which explains the types of cookies Google uses and how they function. Information about how Google protects your data is available in Google’s Privacy Policy and the “Safeguarding Your Data” section of the Google Analytics Help Center. You can prevent the use of Google Analytics relating to your use of our Website by downloading and installing a browser plugin available at: https://tools.google.com/dlpage/gaoptout?hl=en.

5.4 Third-Party Cookies

Third-party cookies and similar technologies served by or associated with third-party domains include Google/DoubleClick, Microsoft/Bing, LinkedIn, and our CDN and Security Provider. Scheduling Tool Provider iframe cookies are disclosed separately and are set on the Scheduling Tool Provider’s domain rather than by Income Lab. Pages that embed the Scheduling Tool Provider may load the Scheduling Tool Provider’s Google Analytics and Google Ads cookies, payment and bot-management cookies, and cookies belonging to the Scheduling Tool Provider’s other sub-processors. Those cookies and technologies are controlled by the Scheduling Tool Provider or its vendors and are not set by Income Lab.

6. Your Choices

You can make the following choices with respect to your personal information.

6.1 Account Controls. Application users may view and edit certain account information in the Application.

6.2 Opt-Out of Marketing Communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us as described in Section 13. You may continue to receive service-related, transactional, security, and other non-marketing communications.

6.3 Third-Party Services. If you choose to connect to the Service through your account with a third-party service, you may be able to use your settings in your account with that service to limit the information we receive from it. If you revoke our ability to access information from a third-party service, that choice will not apply to information that we have already received from that third party. We need certain personal information to provide particular Services, and if you do not provide it, we may be unable to provide those Services.

6.4 Do Not Sell or Share; Targeted Advertising. You may have the right to opt out of the sale or sharing of personal information and of targeted advertising, to the extent provided by applicable law. Although we do not sell, rent, or otherwise monetize personal information as a standalone business, disclosures to Google, Meta, LinkedIn, and Microsoft/Bing for remarketing and measurement may constitute “sharing” or “sale” under certain state laws.

6.5 Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit https://www.allaboutdnt.com.

6.6 Global Privacy Control and Other Universal Opt-Out Mechanisms. We are evaluating and working to implement recognition of Global Privacy Control (GPC) and other universal opt-out mechanisms. Once implemented, we intend to honor valid signals to the extent required by applicable law. Until implementation is complete, you may exercise applicable opt-out rights as described in Section 6.4.

6.7 Declining to Provide Information. We need to collect personal information to provide certain services. If you do not provide the information requested, we may not be able to provide those services.

7. Security

We use reasonable efforts to incorporate and maintain commercially reasonable technical, organizational, and administrative safeguards to help protect and secure your personal data. However, you must understand that no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us, and your use of the Services and Website is at your own risk. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

The Website and Services may be used only by adults who are United States residents and of sufficient age and otherwise able to enter into a legally binding contract. The Services are not directed to, and in no event may the Services be used by anyone under the age of 16. We do not knowingly collect personal information from children under 13 or from individuals under 16, and we do not knowingly sell or share their personal information for behavioral advertising. The Services are intended for adults and professional users. If you become aware that a child under the age of 16 has provided us with personal information online, please contact us.

9. International Data Transfers

Wherever you use our Website, you understand and acknowledge that we may transfer, process, and store information about you in the United States and other countries (including countries located outside of the jurisdiction where you reside). Income Lab and our major vendors are headquartered in the United States, but some of our service providers operate or use global infrastructure or subprocessors. Accordingly, personal information may be transferred to, processed in, or stored in the United States and other countries, including countries where you live or access the Website. By providing us with your information through the Website, you consent to the transfer of your information to, and to its processing and storage in, countries outside of your country of residence. Those countries may have different data protection laws than those in the country in which you reside.

The Application stores user data on infrastructure located in the United States. We do not store Application user data on servers located outside the United States. Personnel located outside the United States may access Application user data only for customer support or technical support purposes, and only in response to a support request initiated by the user.

The Services (including the Website and Application) are intended solely for use by customers located in the United States. We do not represent that the Services, or any content or materials available through the Services, are appropriate or available for use in other locations. If you access the Services from outside the United States, you do so at your own initiative and are responsible for compliance with applicable local laws.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements, and protect our rights. Cookies and similar technologies may persist for up to 400 days.

11. External Links and Third-Party Sites

The Service may contain links to other websites. We are not responsible for the actions or content of these websites or their privacy policies, and do not control them. Linking to a website does not constitute an endorsement by us of, or representation that we are affiliated with, sponsors or products presented on the website. If you decide to access any of the third-party websites linked to the Service, you do so entirely at your own risk and subject to the terms and conditions of use and privacy policies for such websites. We encourage you to read the privacy policies of the other websites and online services you use.

12. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time and will post those changes in this Privacy Policy. For Application users, we may, but are not required to, require review or affirmative acceptance of updated terms at login. You should review this Privacy Policy periodically so that you keep up to date on our most current policies and practices. We will note the effective date of the latest version of our Privacy Policy below. In all cases, your continued use of the Services following posting of changes constitutes your acceptance of such changes.

13. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, or want to submit a privacy request, please contact Income Lab by emailing us at [email protected], calling (720) 634-5120, or mailing Income Lab Privacy Team, 1301 Arapahoe St, Ste 105, Golden, CO 80401.

14. U.S. State Privacy Rights

This Section 14 describes rights that may apply to residents of certain states. The rights and obligations vary by state and may be subject to thresholds, exemptions, definitions, and exceptions. Where an applicable state law provides rights beyond those described here, we will honor those rights as required by law. For purposes of this Section 14, “personal information” includes “personal data” and similar terms used by applicable law.

Your rights may include:

• Right to Access. You may have the right to know what personal information we have collected about you, including the categories of personal information, the sources from which it was collected, the purposes for collection, and the categories of third parties with whom we have shared it. Some states also provide the right to obtain a copy of your personal information in a portable format.
• Right to Correction. You may have the right to request that we correct inaccurate personal information we maintain about you, taking into account the nature of the information and the purposes of processing.
• Right to Deletion. You may have the right to request that we delete personal information we have collected from or about you, subject to certain exceptions (for example, where retention is necessary to complete a transaction, comply with a legal obligation, or detect security incidents).
• Right to Opt Out of Sale or Sharing. You may have the right to opt out of the “sale” or “sharing” of your personal information, as those terms are defined under applicable state law. Although we do not sell personal information for monetary consideration, certain disclosures to advertising partners for targeted advertising purposes may constitute a “sale” or “share” under some state laws.
• Right to Opt Out of Targeted Advertising. You may have the right to opt out of the processing of your personal information for purposes of targeted advertising, which involves displaying advertisements based on personal information obtained from your activities across nonaffiliated websites or applications.
• Right to Opt Out of Profiling. You may have the right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Some states, such as Minnesota, provide additional profiling rights, including the right to question certain profiling results and review the data used in the profiling.
• Right to Data Portability. You may have the right to obtain a copy of your personal information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another entity.
• Right to Non-Discrimination. You have the right not to receive discriminatory treatment for exercising your privacy rights. We will not deny you goods or services, charge you different prices, or provide a different level or quality of goods or services solely because you exercised a privacy right, except where permitted by law.
• Right to Limit Use of Sensitive Personal Information. Under California law (CPRA), you may have the right to limit the use and disclosure of sensitive personal information to uses necessary to perform the services or provide the goods you reasonably expect. Other states may require opt-in consent before processing sensitive personal information.
• Right to Appeal. If we decline to take action on a request, you may have the right to appeal that decision. We will provide information about how to submit an appeal when we respond to your request. Some states require us to provide a mechanism for you to submit a complaint to the state attorney general if your appeal is denied.

To submit a request, email [email protected] and identify the state in which you reside and the right you wish to exercise. If you use the Application, you may also use your existing account to review or correct certain information. We may use commercially reasonable methods to verify your identity and may request additional information reasonably necessary to process a request; we will not require you to create a new account solely to exercise privacy rights. Where applicable law requires a response, we will respond within the time required by law, which may vary by state and may be subject to applicable extensions. If we decline a request, we will explain why and provide appeal instructions when required by law. We do not discriminate against you for exercising privacy rights, subject to applicable law.

Last Updated: September 18, 2026